FAQ Policy Page
FAQ
Last updated: Today
Frequently Asked Questions
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may occasionally vary during busy periods, public holidays or due to carrier delays.
Where do you ship from?
Some Laurentian Row orders may be shipped directly from one of our trusted suppliers.
Depending on the item, this may include suppliers located outside Canada, including in China.
We use direct supplier fulfilment to reduce unnecessary handling and help get your order moving as efficiently as possible.
Do you offer free shipping?
Yes. We offer free shipping across Canada.
Depending on your order and delivery location, your parcel may be handled by Canada Post or another trusted local or international shipping partner.
Do you offer returns?
Yes. Laurentian Row offers a 30 day money back guarantee.
If something is not quite right, please contact us within 30 days of receiving your order at:
How do I start a return?
Simply email us at:
Please include:
- Your full name
- Your order number
- The reason for your return
- Clear photos if the item is damaged, faulty or incorrect
We will review your request and send you the next steps.
Who pays for return shipping?
For change of mind returns, size changes or items you no longer wish to keep, return shipping costs are the responsibility of the customer.
Depending on the item, the approved return address may be outside Canada, including in China.
We will always provide the correct return instructions before you send anything back.
Nothing in this policy limits any rights you may have under applicable Canadian consumer protection laws.
When will I receive my refund?
Once your return has been received, checked and approved, your refund will be processed back to the original payment method.
Your bank, card provider or payment provider may need a little extra time before the refund appears in your account.
What if my item is damaged, faulty or incorrect?
Please contact us as soon as possible at:
Include your order number, a short description of the issue and clear photos of the item and packaging.
We will review the situation and help you with the next steps.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible.
If your order has not yet been processed or dispatched, we will do our best to help.
Once an order has already been processed or shipped, changes or cancellations may no longer be possible.
How can I track my order?
When tracking is available, you will receive your tracking details by email once your order has been dispatched.
Please allow a little time for the tracking information to become active after your parcel has been handed to the carrier.
Still need a little help?
We are always happy to help with questions about your order, sizing, shipping or returns.
Contact us at: