Privacy Policy
Last updated: Today
This Privacy Policy explains how Laurentian Row collects, uses, stores and protects your personal information when you visit or make a purchase from laurentianrow.com.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
When you visit our website, contact us or place an order, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order and purchase information
- Payment confirmation details
- Device and browser information
- IP address
- Website activity, including pages viewed and products added to your cart
We collect information that is reasonably necessary to operate Laurentian Row, process orders, provide customer service, improve our website and meet our legal obligations.
How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Provide customer support
- Manage returns, refunds and exchanges
- Improve our website and shopping experience
- Prevent fraud and protect the security of our store
- Send marketing emails when you have agreed to receive them
- Maintain business, accounting and tax records
- Comply with applicable legal requirements
Shopify
Laurentian Row is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to operate our online store and sell products to you.
Your information may be stored and processed through Shopify's systems, databases and applications in accordance with Shopify's own privacy practices.
Payments
Payments are processed securely through trusted payment providers.
Laurentian Row does not store your full credit card information.
Depending on the payment method available at checkout, your payment may be processed through providers such as major credit card networks, Apple Pay, Google Pay, Shop Pay or other secure payment services.
Sharing Your Information
We may share personal information with trusted service providers when this is necessary to operate our store or provide our services.
These providers may include:
- Shopify
- Payment processors
- Shipping and delivery companies
- Suppliers and fulfilment partners
- Customer service platforms
- Email marketing services
- Analytics and website performance services
We only provide information that is reasonably necessary for these providers to perform their services or where disclosure is required by law.
Supplier Fulfilment
Some Laurentian Row orders may be shipped directly by our suppliers or fulfilment partners.
These partners may be located outside Canada.
To prepare and deliver your order, we may need to provide them with information such as:
- Your name
- Shipping address
- Contact information
- Products ordered
- Other delivery information reasonably required to fulfil your order
Personal information processed outside Canada may be subject to the laws of the country where it is processed.
International Data Processing
Because Laurentian Row uses international service providers, suppliers and technology platforms, your personal information may be processed or stored outside your province or outside Canada.
Where this occurs, we take reasonable steps to work with reputable providers and protect your information appropriately.
Marketing Emails
If you subscribe to the Laurentian Row email list, we may send you information about:
- New arrivals
- Private offers
- Sales and special events
- Products we think you may enjoy
- Laurentian Row news
You can unsubscribe at any time by selecting the unsubscribe option in one of our emails.
You may also contact us at:
Cookies
Laurentian Row may use cookies and similar technologies to help operate the website and improve your shopping experience.
Cookies may be used to:
- Keep your shopping cart working correctly
- Remember certain preferences
- Support checkout functionality
- Understand how visitors use our website
- Measure website performance
- Support advertising and marketing where permitted
You can manage certain cookies through your browser settings.
Some cookies are necessary for the website to function properly.
Analytics
We may use analytics tools to understand how customers interact with Laurentian Row.
This can include information such as pages visited, products viewed, device information and general website activity.
We use this information to improve our website, collections and customer experience.
Data Security
We take reasonable administrative, technical and organizational measures to protect the personal information entrusted to us.
We also rely on established platforms and service providers such as Shopify and secure payment providers.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Process and manage orders
- Provide customer service
- Maintain required business records
- Meet tax and accounting requirements
- Resolve disputes
- Meet applicable legal obligations
When information is no longer reasonably required, we may delete or anonymize it where appropriate.
Your Privacy Rights
Depending on where you live in Canada, you may have rights regarding your personal information under applicable federal or provincial privacy laws.
These rights may include requesting:
- Access to personal information we hold about you
- Correction of inaccurate information
- Information about how your data is being used
- Withdrawal of certain consents
- Deletion of certain personal information where applicable
Canadian privacy legislation may include the Personal Information Protection and Electronic Documents Act, where applicable, as well as relevant provincial privacy legislation.
To make a privacy request, contact:
We may need to verify your identity before completing certain requests.
Children
Laurentian Row is not intended for children.
We do not knowingly collect personal information from children without appropriate authorization where required by law.
If you believe a child has provided personal information to us, please contact us.
Third Party Websites
Our website may contain links to websites operated by other companies.
Laurentian Row is not responsible for the privacy practices, security or content of those websites.
We recommend reviewing the privacy policies of third party websites before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.
The latest version will always be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how Laurentian Row handles personal information, please contact us:
Laurentian Row
Email: info@laurentianrow.com
Website: laurentianrow.com
Canada