Returns and Refund Policy
Last updated: Today
At Laurentian Row, we want you to feel comfortable shopping with us.
This Returns and Refund Policy explains how returns, refunds and our 30 day money back guarantee work.
This policy applies to purchases made through laurentianrow.com.
30 Day Money Back Guarantee
We offer a 30 day money back guarantee.
If you are not happy with your order, or if something is not quite right, please contact us within 30 days of receiving your order.
To start a return request, email us at:
Please include:
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Your full name
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Your order number
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The email address used for the order
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The reason for your return
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Clear photos if the item is damaged, faulty or incorrect
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Any other details that may help us understand the situation
Our team will review your request and send you the next steps.
Return Approval
Please do not send an item back before contacting us.
All returns must first be approved by Laurentian Row by email.
Once your return has been approved, we will provide the correct return instructions and return address.
Depending on the item, returns may need to be sent directly to one of our suppliers. In some cases, this return address may be located outside Canada, including in China.
Please always use the return address provided by our customer care team.
Return Shipping Costs
For change of mind returns, size changes or items you no longer wish to keep, return shipping costs are the responsibility of the customer.
If the approved return address is located outside Canada, the customer is responsible for arranging and paying for shipping to that address.
We strongly recommend using a tracked shipping service.
Laurentian Row can only complete a return once the parcel has been received and confirmed by the relevant supplier or return location.
Tracking for Returns
For approved returns, valid tracking details should be provided to us after the parcel has been sent.
A refund can only be processed once the returned item has been received and checked by the supplier or return location.
If a returned parcel is lost in transit and delivery cannot be confirmed, we may not be able to complete the refund.
Condition of Returned Items
To be eligible for a return, items should be:
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Unworn
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Unwashed
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Unused
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In their original condition
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Returned with original tags and packaging where reasonably possible
Items showing signs of wear, washing, use, damage, perfume, stains, makeup marks or alterations may not be accepted.
We recommend trying clothing on carefully and keeping all original packaging until you are sure you would like to keep your order.
Items That May Not Be Eligible for Return
Certain items may not be eligible for change of mind returns, including:
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Gift cards
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Final sale items where this is clearly stated before purchase
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Personal or hygiene related products
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Items that have been worn, washed or used
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Items returned without prior approval
Nothing in this policy limits any rights you may have under applicable Canadian consumer protection laws.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible at:
Please include your order number, a clear description of the issue and photographs of the item and packaging.
Our customer care team will review the situation and work with you to find an appropriate solution.
Canadian Consumer Rights
Nothing in this policy is intended to exclude or limit any rights available to you under applicable Canadian federal or provincial consumer protection laws.
Where the law provides you with additional rights or remedies, those rights will continue to apply.
Refund Processing
Once your return has been received and approved, we will let you know by email.
Approved refunds will be sent back to the original payment method used for your order.
Please allow additional time for your bank, card provider or payment provider to process the refund after it has been issued.
Exchanges
Depending on the situation and product availability, we may be able to offer an exchange or another suitable solution.
Please contact us at:
We will review your request and let you know what options are available.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or dispatched, we will do our best to cancel it.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, our normal return process will apply after delivery.
Questions About a Return?
We know returns are never the most exciting part of shopping, so we try to keep the process as clear as possible.
For any questions about a return, refund, exchange or order, contact our customer care team at:
Laurentian Row
Canada