Shipping Policy
Last updated: Today
At Laurentian Row, we want every order to be handled carefully, clearly and as efficiently as possible.
This Shipping Policy explains how we process and ship orders placed through laurentianrow.com.
Order Processing
After placing your order, please allow 1 to 3 business days for processing.
During this time, we review your order, confirm your shipping information and prepare your items for dispatch.
Business days are Monday through Friday, excluding public holidays.
Delivery Time
Once your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may occasionally vary due to carrier delays, busy sale periods, public holidays, incorrect address details or other circumstances outside our control.
Direct Supplier Shipping
Some Laurentian Row products may be shipped directly from one of our trusted suppliers.
This allows us to avoid unnecessary handling and helps get your order on its way as efficiently as possible.
Depending on the item, your parcel may be shipped directly from an international supplier, including suppliers located in China.
Because of this, packaging and shipping routes may vary between orders.
Shipping Across Canada
We offer free shipping across Canada.
Depending on your order, supplier location and delivery address, your parcel may be delivered by Canada Post, a local delivery partner or an international shipping carrier.
When tracking is available, you will receive your tracking details by email after your order has been dispatched.
Shipping Costs
Shipping is free for orders delivered within Canada, unless stated otherwise at checkout.
No surprise delivery costs. Simply choose what you love and we will take care of the shipping.
Incorrect Shipping Information
Please check your delivery details carefully before completing your order.
If you notice a mistake in your address, contact us as soon as possible at:
We will always do our best to help. However, once an order has been processed or dispatched, we may no longer be able to change the delivery address.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your name, order number and the email address used when placing your order.
Our customer care team will review the shipment and help you with the next steps.
Lost or Missing Parcels
If your tracking information shows that your parcel has been delivered but you cannot find it, we recommend first checking with members of your household, neighbours, Canada Post or the relevant delivery carrier.
If your parcel is still missing, please contact us at:
We will review the situation and assist you where possible.
Need a Little Help?
Questions about your delivery or order?
We are always happy to help.
Laurentian Row
Canada